ITIL Foundation

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  • Course Code
    FBAQ-002

ITIL Foundation

  • The ITIL v4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Learning Outcomes

    • Approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
    • The guiding principles of ITIL 4
    • The four dimensions of Service Management
    • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
    • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes

Course Contents

    • ITIL v4 Introduction
    • Service Management as a Practice
    • Service Lifecycle 
    • Service Strategy (SS)
    • Service Design (SD)
    • Service Transition (ST)
    • Service Operation (SO)
    • Continual Service Improvement (CSI)
    • Technology and Architecture
    • Integration of the 5 Core Processes 

Our Methodology

    • Make coaching and monitoring innovative and using modern
    • Media training also using on the go training by using interactive means and focusing on
    • The exercises, practical applications and real situations study
    • Live delivery method, instructor-led training
    • Experienced consultant, trainers, and professional
    • Qualified trainer with high-level experience

Attendance Reports

    • Send daily attendance reports to training departments
    • Send full attendance report to training dep. by the end of the course
    • Attend 100 % from the course days also provide daily
    • Issue attendance certificate for participant who attend minimum 80% from the course duration

Pre/Post Reports

    • Pre- assessment before starting training
    • Post assessment after finish training
    • Full report for the deferent between Pre-& Post assessment

Who Should Attend

    • Who require a basic understanding of the ITIL framework?
    • Who want to understand how ITIL can be used to enhance IT service management?
    • IT professionals 
    • Any working in organization that has adopted ITIL
Date City Venue Language Price Status Register
16 Nov 18 Nov - 2025 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
30 Nov 02 Dec - 2025 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
08 Feb 10 Feb - 2026 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
12 Apr 14 Apr - 2026 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
03 May 05 May - 2026 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
31 May 02 Jun - 2026 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
26 Jul 28 Jul - 2026 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
20 Sep 22 Sep - 2026 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
27 Sep 29 Sep - 2026 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
15 Nov 17 Nov - 2026 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register
29 Nov 01 Dec - 2026 Al Khobar KSA 5 Stars Hotel English SAR 23000 Planned Register